Support

We're a small team and we read every message.

Get in touch

Email us directly

Having trouble with the game, a purchase, or your progress? Email us and we'll help as fast as we can — most messages get a reply within the hour.

Email support

Or write to [email protected]

To help us solve your problem faster, please include:

The device you're playing on (e.g. iPhone 14, Android 13);
The app version (shown in the game's Settings screen);
A description of what happened, and a screenshot if you have one;
For purchase issues, your store receipt from Apple or Google.

Frequently asked

I bought something and didn't receive it.

First, fully close and reopen the game — most purchases restore automatically. If it still hasn't arrived, email us with your store receipt and we'll sort it out. Because purchases are processed by Apple and Google, refunds must be requested through the relevant app store, but we're happy to help you deliver anything you paid for.

How do I move my empire to a new device?

Your progress is linked to your gaming account and synced to the cloud. Sign into the same Apple, Google or Tater Tot Games account on the new device and your dynasty comes with you. To restore purchases, open the shop or settings screen and use Restore Purchases.

Will I lose my progress?

Your progress is saved to the cloud through your linked gaming account (Game Center, Google Play Games, or a Tater Tot Games account). If something went wrong, email us — we'll do our best to help recover it.

What are the odds on Premium Tenant contracts?

Every contract's odds are published in the game before you spend anything, and the pity counter toward a guaranteed rarity is always visible. Premium tenants can also be earned through top-tier season rewards.

Are there ads?

We never force ads on you. Any advertising in Rent Baron is opt-in — you choose to watch a short ad in exchange for an in-game shortcut (like an instant repair), and never have to in order to play.

Do I need an internet connection?

Rent Baron uses an online connection to keep the world leaderboard fair and to sync your cloud save, so it's best played online. You'll still earn generous offline income while you're away — your rent keeps coming in.

How do I delete my data?

You can request deletion of any personal information we hold by emailing [email protected]. See our Privacy Policy for details on your rights.

I'd like to cover the game / partner with you.

Great — press kits and business enquiries go to [email protected]. Tell us who you are and what you need.